Now Hiring - Sales Coordinator in Plymouth, MN

*This position is for those interested in a call center/phone support function*

Title: Sales Coordinator

Position Objective:

Responsibilities

% of time No. Priority Order

25% 1 Sales order entry processing

• Process orders, returns, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.

70% 2 Handling customer and sales rep questions via phone or email

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Communicating and coordinating with colleagues as necessary.
• Acknowledging and resolving customer complaints.
• Ensure customer satisfaction and provide professional customer support.
• Escalate complaints along a number of communication channels.

5% 3 Maintaining department processes and involvement in team improvements.

• Providing feedback on the efficiency of the customer service process.

Relationship to Others:

• 80% of all communication is external with customers, sales reps and sales managers.
• 20% is internal communication with technical service, production, planning, distribution and finance personnel.

Dimensions of Position:

• Maintain a positive, empathetic and professional attitude toward customers at all times.
• Communicating with customers through various channels.
• Respond promptly to customer inquiries.
• Acknowledge and resolve customer complaints and escalate when necessary.
• Must have the ability to multitask to handle the job requirements.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.

Knowledge, Skills, and Abilities:

Education

High school diploma/GED required with an Associate degree in a business related field preferred

Experience

• Minimum of three years customer service experience in a call center or phone support
• SAP experience highly preferred

Skills/Abilities Required

• Excellent verbal and written communication skills.
• Must be customer oriented with the willingness to actively look for ways to help people.
• Requires teamwork, multitasking, time management, and organization skills.
• Requires intermediate computer skills including Microsoft Word, Excel, Outlook and ERP system (SAP) and other computer skills.
• Ability to remain professional and courteous with customers at all times.
• Ability to understand and speak Spanish would be beneficial.